Frequently Asked Questions (FAQs)

Can I get a refund?
How do I buy more than one image at a time?
What can I use your images for?
Why is the EPS file corrupt?
Why is the zip file corrupt?
Can the images be used for apps?
What is the difference between the glossy and matte prints?
How do I provide credit?
Why is the image is still in my cart after I have purchased it?
Why is my download area showing a file other than what I purchased?
Is sample text editable?
What is a digital collage?
What are the rules for prints?
What are your restrictions on using the images?
Can I use the images for my logo?
Can I make changes to the image?
What is the difference between the different image files?
If I buy a small image now and I need a larger version later, can I upgrade?
Can I have an artist create a new image for me?
Can I buy an image outright so no-one else can use it?
Can I have an image customized or a prop added to an image?
Does Royalty-free mean free?
Do you offer discounts?
Can I use the clip art images for free?
What are your terms of use?
How do I download?

Can I get a refund?
We do not issue refunds on digital media. This rule is standard in this industry. Be sure to read the license agreement and ask any questions prior to purchasing. It is not our responsibility if you fail to read the agreement and you cannot use the file, did not follow directions or ask for help on how to download, do not have the software required for a file type, if you did not use the size guides and select the proper size, etc. Please read the License Agreement under the Legal link before, not after, purchasing. The only time a refund will be given is if the same end user licenses the same image number twice. The lesser price, or equal if it is a duplicate price, will be refunded.
How do I buy more than one image at a time?
To license/buy more than one image at a time, click on the "add to cart" button on the image page. When you are ready to checkout, click on the "cart" tab in the upper right hand corner of the site. You can checkout from there by selecting your payment option at the bottom.
What can I use your images for?
Once you purchase a license for the image(s) that you want to use, you can use them for apps, your website, business cards, t-shirts, games, stationery, marketing and advertising, tv shows, your business packaging, labels, logo and several other uses.
Why is the EPS file corrupt?
Internet Explorer and Microsoft have done updates years ago that started causing this problem. They have yet to fix it. This is not something that we can fix. This only happens if you use Internet Explorer. You may want to use a different internet browser, such as Firefox, to save the zip file. If you want to use Internet Explorer, simply save the file. It will probably save with a .ps extension, rather than the .eps extension. All you need to do is rename the file extension to .eps AFTER you have saved it to your computer. Please send your complaints regarding this problem to MICROSOFT at the link below. For more information: Microsoft Support..
Why is the zip file corrupt?
Internet Explorer and Microsoft have recently done updates that are causing this problem. This is not something that we can fix. If you licensed only one or a few files, you can download by using Option 1. They will open in new windows with saving instructions. If you licensed multiple files, you may want to use a different internet browser, such as Firefox, to save the zip file. Please send your complaints regarding this problem to MICROSOFT at the link below. For more information: Microsoft Support. Microsoft Support.
Can the images be used for apps?
Yes, once you purchase a license, the image(s) can be used for apps as long as your use is within our End User License Agreement. This means that the images cannot be removed from your application or for template applications.
What is the difference between the glossy and matte prints?
Our glossy prints are just that, glossy. Our matte prints are true, museum quality, matte prints. They have absolutely no gloss coat or shine and are great for framing.
How do I provide credit?
A credit is not required, but always appreciated. If you would like to provide a credit line, please make sure that you credit our artist and clipartof. Here is an example which would be the most beneficial to the artist; Artist Name/ClipartOf.com/Image Number Here.
Why is the image is still in my cart after I have purchased it?
Our cart saves the image(s) that you have added in case your computer crashes during checkout, or some other random error occurs. You will need to empty your cart after you purchase, otherwise the image will remain in your cart.
Why is my download area showing a file other than what I purchased?
This has been happening lately with the new Google Image results and the way they pull up the image pages. If this happens to you, please do not download the incorrect image. If you download the image, we cannot issue a refund for the incorrect file. We will need you to find the correct file on our website, locate the image number and email us with the correct image number. We can then update your order. Please note that this may take time for us to swap out the image if we are closed. If you are in a hurry, please purchase the correct file, then send us an email explaining what happened.
Is sample text editable?
Sample text is not click and type text. You will need to have image editing experience and software to erase the text and replace it with your own.
What is a digital collage?
A "Digital Collage" is an image that combines multiple images in one. These images come exactly as shown and do not download as individual files.
What are the rules for prints?
Prints cannot be copied or reproduced. Prints are only for decorating purposes. If you need to use the image on the print for anything other than hanging or framing, you need to purchase a digital file license.
What are your restrictions on using the images?
The images CANNOT be used on most kinds of templates. This would be distributing our images without our permission. Each end user needs their own license. Examples of restricted templates; scrap booking kits or products, business card design templates, rubber stamps, and web design templates. There may be some templates that would be acceptable, however we ask that you contact customer service prior to purchasing so we can confirm if your use will be acceptable or not.

The images CANNOT be published and offered for sale on community retail sites offering print on demand products such as shirts, stickers, calendars, mugs, mouse pads, etc. The most common sites like this are cafepress.com, zazzle.com, etsy.com, redbubble.com and polyvore.com and there are others that are not listed here. Our images may NOT be published and offered for sale on any of these sites because our artists often publish their own artwork on such sites and they do not want to compete with their own images. If you have your own personal site offering such products, yes, you may use the images for your own site or business. If you are using such sites to have orders fulfilled and shipped to you, that is acceptable, but you cannot publish the items for sale to others on these sites. You can sell such items with our images on ebay.

You cannot copyright or trademark the images.

You CANNOT distribute the digital images in any way, including but not limited to digital downloads or on disc. This includes offering free downloads of the image(s) and digitizing them for embroidery file downloads.

Print Orders cannot be copied or reproduced. Print orders are only for decorating purposes. If you need to use the image on the print for anything other than what we have sent you, you need to purchase a digital file license.

There may be other restrictions not listed here, or you may have a use that is acceptable that you may be unsure about. If you have specific questions, please contact customer service prior to making your purchase.
Can I use the images for my logo?
Yes. Our images can be used for logo type purposes. Please note that you cannot copyright or trademark the image(s). The artists always retain copyright and others can still license the same image.
Can I make changes to the image?
Yes. After purchasing a license, you are welcome to alter the image any way you please. Please note that you cannot claim copyright on altered images since the original image was created by our artist and is under copyright. In order to edit an image, you will need image editing software and experience.
What is the difference between the different image files?
Please note that these guidelines are for the average file. Sizes vary depending on the image and artist. Please refer to the sizes listed on the image pages. Sizes are displayed in pixels (computer/web sizes) and inches (print sizes). The print sizes are rounded and are approximate, not exact.

If you are working with a designer or printer, please contact your printer or designer prior to purchasing so they can assist you in selecting the proper size/format. Each printer/designer is different.

Raster JPEG files do not support layers or transparency. If you know how to work with JPEGs, yes you can edit the file, but please be aware that only the Vectors come with layers. JPEG files do not support transparency. Any JPEG files come with the backgrounds that you see on the site (white, gray, shaded, black, etc) minus the watermark.

Some of our JPEG files also include PNG files in the price. PNG files sometimes include transparent backgrounds, but not always. Sometimes we can create and offer a PNG file with transparency but we cannot always guarantee this. If you require transparency, please contact customer service PRIOR to purchasing to check on availability for the image(s) that you need. You cannot increase the sizes of these without distortion, but you can make them smaller.

The Raster (Avatar) files are thumbnail (tiny) sized JPEGs. They are for internet and email use and are not meant for printing. You cannot increase the sizes of these without distortion, but you can make them smaller. Not every image is available in this size. It is optional and set by the artist. JPEG files do not support transparency or layers.

The Raster (Blog) files are small sized JPEGs, nearly perfect for blog use. They are for internet and email use and are not meant for printing. You cannot increase the sizes of these without distortion, but you can make them smaller. Not every image is available in this size. It is optional and set by the artist. JPEG files do not support transparency or layers.

The Raster (Small) JPEG files are great for web graphics. Depending on your quality standards, you may be able to print a small JPEG on a business card. JPEG files do not support transparency or layers.

The Raster (Medium) JPEG files are great for small print projects such as postcards, brochures, business cards, larger web graphics, etc. You cannot increase the sizes of these without distortion, but you can make them smaller. JPEG files do not support transparency or layers.

The Raster (Large) JPEG files are great for larger print projects such as advertisements, small posters, t-shirts, etc. You cannot increase the sizes of these without distortion, but you can make them smaller. JPEG files do not support transparency or layers.

The vector files (EPS, AI, SVG, PDF) require specific editing software (Adobe Illustrator is recommended) and experience to view and open after downloading. Since we cannot offer refunds on our images, please be sure you are licensing the correct format that you can use and need. Vector formats are often required for large scale printing; billboards, posters, signs, big rig advertising, etc.
If I buy a small image now and I need a larger version later, can I upgrade?
Yes, you can upgrade by returning to the image page and re-purchasing the size that you need. Please note that artists have the freedom to change their pricing at any time, so the prices may differ. We can then issue a refund for the original purchase only if you re-license the exact same image number, in a larger size or more expensive format. After purchasing the second time, please email us with your transaction or invoice number so we can look up your order.
Can I have an artist create a new image for me?
Not all artists offer this service, but we do have a list of artists that can. Please contact customer service if you are interested in this service. Most artists do not offer this service.
Can I buy an image outright so no-one else can use it?
No. We cannot offer any of our existing images for outright ownership or exclusivity. Our images are priced low so the artist can continuously make income off of them. This would also go against Royalty-free licensing. Some artists may be available to do freelance artwork. Please contact customer service if you are interested in exclusivity or outright ownership of a new image. We will need to know which image number or artist you are interested in.
Can I have an image customized or a prop added to an image?
This depends on the artist. Please contact customer service with the image number to see if the artist that you are interested in is available for customization. Most artists no longer offer this service. It does cost extra.
Does Royalty-free mean free?
No. Royalty free means that you pay a one time fee and you get to use the image(s) forever, for multiple uses, without having to pay additional fees (known as royalties) hence the term royalty-free. Please note that there are a few restrictions. Since we cannot offer refunds, please be sure to ask before you purchase to double check, if you are even slightly unsure about your use. Please read our End User License Agreement and Use Policy located under the "Legal" tab at the bottom of our site.

Just because something has the word free on it, that doesn't mean it is FREE.

Just because images appear on a "free images" results page from a search engine, that doesn't mean those images are FREE.

You would not get away with going into a store and filling your cart full of items with the word "free" on them, then leaving without paying and claiming "they SAY free on them." This is called stealing and you would get caught and punished. In this industry, stealing an image is copyright infringement and is punishable by law. Using images without permission and without a license makes you a thief.

Search engines are directories that lead you to services. They use words on websites to pull results. Sometimes the results actually lead you to images that have been already been stolen, which also makes you a thief for using them. Be responsible and read terms of use for all images. When in doubt, ask. Dont just take. If you cant track down the artist or a representative of the artist, such as an image library, you may not want to use an image found from a search engine to save yourself the time of having to hire a lawyer for a copyright infringement case, which is costing thieves on average $5000 per image.

Our images are ROYALTY-free. If you dont know what that means, please educate yourself before you go hee hawing and embarrassing yourself.

To any competitors of ours; If you take my words and steal them, you are committing a crime called plagiarism, even with slight word changes. Search engines are now sophisticated enough to detect when someone has plagiarized someone else. Please do not steal my words for your own gain. How about you write in your own words.
Do you offer discounts?
We only offer discounts through our clip art collections. We do not offer discounts on individual clip art purchases. The artists choose their own pricing and they state their minimum prices on the image page. To view our available collections, click on the "collections" link below our search box.
Can I use the clip art images for free?
Our images are not free. They are Royalty-Free. You must purchase a license for the use of any of our watermarked images per our legal End User License Agreement.
What are your terms of use?
Please refer to our End User License Agreement in the "Info" section. This is accessible at the bottom of our site and a link is also available on each image page.
How do I download?
After you make a purchase, you can download the image(s) by clicking on the "Download Area" tab link at the top of the site. If you use Paypal, this will go under the primary email address that you have on file with them. Please make sure you use an email address that you can access or you will not be able to get your image without contacting us first and verifying who you are. If you mis-typed your email, please contact us so we can update your download area.

If you purchased more than a few images, you may want to use the zip folder. Just click on the zip folder icon and save it to your computer. You may need to extract all files of the folder in order to use the images. If you are using Internet Explorer, please read the notes provided to you regarding MS errors with zip files and eps files.

If you prefer to download one image at a time, just click on the thumbnail of the image that you want in your download area. It will open in a new window and include PC and MAC directions at the top. Please be sure to wait until the image has completely loaded before you save.