Frequently Asked Questions (FAQ)

1. How do I download?
After you purchase, you can download by clicking on the "Download Images" link at the bottom of the site, directly under the credit card logos.

After purchasing, you will get two automated emails; a receipt and an email with a download link. Please note that it goes to the email address you used while purchasing. In case you do not have access to that email account anymore or you did not get your email, you can download at anytime from our site. Just click on the "Download Images" link at the very bottom of the site. Be sure to enter your email address exactly as it was while purchasing. If you used capitals (Name.Name@email.com) you have to enter it exactly like you did before.

If you purchased more than a few images, you may want to use the zip folder. Just click on the zip folder icon and save it to your computer. You may need to extract all files of the folder in order to use the images.

If you prefer to download one image at a time, just click on the image you want. It will open in a new window on a black background. Right click over the image (on the black background screen) and select a save option.

If you are on a MAC, you will need to go to the image on the black background screen. Hold the control key down and click over the image with your mouse. You should get a prompt to save. If not, you can try simply clicking and holding the mouse over the image. If neither of these options work for you, contact customer service.

2. Can I use the clip art images for free?
No. The clip art images are not available for free use. Why? Our artists sell these images through us so they can make money. For many of them, this is how they make their living. You wouldn't want to offer your services for free or work for your boss without pay, would you? Please do not contact us asking for free use. The answer is NO.

3. Do you offer discounts?
Yes, but only through our clip art collections. We do not offer discounts on individual clip art purchases. As mentioned above, the artists choose their own pricing meaning that they clearly state their minimum price on the page. They do not want to be paid less and I doubt you would either for the job that you do.

4. Does Royalty-free mean free?
No. Although there are two different types of royalty-free in this industry, the most common is the type that we license. To us, royalty free means that you pay a one time fee and you get to use the image(s) forever, for multiple uses, without having to pay additional fees, also known as royalties, hence the term royalty-free. Please note that there are a few restrictions. Read our End User License Agreement and Use Policy.

5. Can I have an image customized or a prop added to an image?
Perhaps, depending on the artist. Some of our artists offer this for an additional fee. The fees vary widely from artist to artist. Please contact Customer Service if you are interested custom work.

6. Can I buy an image outright so no-one else can use it?
This depends on the image and the artist. Some of our artists do not sell any images outright. If an image is available to be sold ourtight, it costs more than the pricing on our site. If you are interested in purchasing an image outright, please contact Customer Service.

7. Can I have an artist create a new image for me?
Yes. Some of our artists do create requested images for additional fees. You will need to contact Customer Service if you are interested.

8. If I buy a small image now and I need a larger version later, can I upgrade?
Yes, you can upgrade by contacting Customer Service.

9. What is the difference between the small, medium and large image files?
The small files are meant for small web graphics. Depending on your quality standards, you may be able to print a small on a business card, however we suggest a medium or large file for any sort of printing.

The medium files are meant for small print projects such as postcards, brochures, business cards, larger web graphics, etc.

The large files are meant for larger print projects such as advertisements, posters, t-shirts, etc.

10. Can I make changes to the image?
Yes. After purchasing a license, you are welcome to alter the image any way you please. Please do note that you cannot claim copyright on altered images since the original and part of your altered image was created by our artist and is under copyright.

11. Can I use the images for my logo?
Yes. Please note that you cannot copyright or trademark your logo. The artist always retains copyright and others can still license the same image.

12. What are your restrictions on using the images?
The images CANNOT be used on templates of any kind. This would be distributting our images without our permission. Each end user needs their own license.

The images CANNOT be used on community sites offering on demand products such as shirts, stickers, calendars, mugs, mouse pads, etc. The most common sites like this are cafepress, zazzle and polyvore. Our images may NOT be used on any of these sites. If you have your own personal site offering such products, yes, you may use the images for your own site or business.

You cannot copyright the images. The artist always retains the copyright and others can always license and use the images as well.

You CANNOT distribute the digital images in any way, including but not limited to digital downloads or on disc.

There may be other restrictions not listed here. If you have specific questions, contact customer service prior to using the image.

Questions? Contact Customer Service